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Policies

Price Beat Policy

Price beat promise.

We source the best quality products and bundle this value with a discount price. Hence our promise is to beat any lower price stock product by 5%.

How do I redeem my 5% discount?

Produce a current written quote or invoice displaying the lower price. The quote or invoice must be dated no more than six months prior to current date.

What items does the 5% discount apply to?

The offer applies to all identical products with identical terms and conditions that are stocked at Restock and in stock at our competitor. 

Product price-match must be of the same brand, type and quality.

What items are excluded from the 5% price beat?

  1. This offer excludes reseller, competitor clearance or contract pricing.
  2. If you are eligible for free delivery, the quote or invoice will include delivery costs.
  3. Restock reserves the right to limit the quantity of products available for price-match at its discretion.

If you have any further questions, please call 1300 300 188.

Credit Application Form 

Please complete the Restock Credit Application Form.
Once complete, print and sign both the Credit Application Form and the Personal Guarantee & Indemnity Agreement.

Return all original signed and witnessed documents to Restock - refer to below.
Alternatively, you may wish to trade on a Cash Sale / COD basis.

Restock Credit Application Services

33 Wright Rd
Keilor Park
VIC 3042
Ph: 1300 300 188
Email: 
accounts@restock.com.au

Restock's Returns Policy

At Restock we want all our customers to be happy with the products they've purchased from us. So, if you're not completely satisfied with your purchase, Restock accepts returns on most products when they're returned within xx days of delivery. Please note this excludes hygiene products and food and beverage purchases.

Products need to be in re-saleable condition if they're being returned, unless, of course, they're faulty. Delivery charges are non-refundable.

Restock can organise to collect the products for you, some charges do apply. We also have the option for our customers to return their goods via their own freight company. For more information, speak to our customer service team on 1300 300 188.

Please complete a Goods Return Authority Form to start the process.

Are there any products I cannot return?

Unfortunately, we are unable to return any hygiene products, food products and beverages. We are also unable to return any change-of-mind, over ordered or do not want products.

I've received an incorrect item in my order.

If you've received something in error, simply complete a Goods Return Authority Form. As soon as we receive your request, we'll be in touch to help you with the returns process.

I've received my order but products are damaged.

If there's anything damaged in your delivery, please complete a Goods Return Authority Form. As soon as we receive your request, we'll be in touch to help you return your damaged item and arrange a prompt replacement.

How do I get a refund on my purchase?

We want you to be happy with every item you purchase from us and to ensure complete satisfaction we do offer refunds. How we process your refund and how long it takes may depend on the nature of the refund and the method of payment you used.

Please call us on 1300 300 188 Monday to Friday between 8:00am and 4:30pm AEDT to discuss your situation and find out more. We'll be happy to help.

Am I able to exchange an item?

We don't offer exchanges; however, if you've purchased an item you don't want, you can complete a Goods Return Authority Form. The products will need to be returned to us for a refund or credit which may take up to xx days of receiving your order.

Returns, Replacements and Credits Procedure Made Simple.

(a) The Buyer obtains a GRA form (Goods Return Authority Form) from Restock;
(b) The goods are returned in their original condition and packaging, and in full package quantities;
(c) A copy of the corresponding tax invoice is supplied with the goods;
(d) The Buyer bears all freight charges incurred in returning the goods (unless agreed otherwise).
(e) A 15% restocking fee may apply to goods returned.

Any credit granted by Restock to the Buyer will expire and become nonredeemable twelve (12) months after the date of the grant.

 

Restock's Privacy Policy

1. The information and data Restock collects and stores are generally of business nature and rarely contain personal information. This information is used only for the purposes of facilitating the supply of products and services to you, the customer and servicing our relationship with you.

2. Information is not disclosed to any third party, except where the customer has authorized disclosure to a third party. We only pass on data of this nature to third parties when required by law.

3. These data are used for the purposes of preparing quotes, handling orders, fine-tuning our range of offerings to meet the users' requirements, for optimizing our website's content and generally keeping customers up to date with new products, offers and prices that are available.

4. If at any time you would like to be excluded from Restock's mailings and marketing material you can contact us on customercare@restock.com.au or send through a copy of the latest marketing material received and your request to be removed to Customer Care, 33 Wright Rd, Keilor Park VIC 3042.

5.
 Read more about our e-Mail Disclaimer Notice. 


Restock's Security Policy

We are always striving to make sure your information is protected.  As soon as we receive your information, we use various security features and procedures, taking into account industry standards, to try to protect the personal information that you provide and to prevent unauthorised access to that information.  For example:

  • We also offer secure <https> access to the transactional parts of restock.com .au website (that is to the bits where you are required to provide secure data). [This includes to existing SSL access over mobile devices]. 

  • Access to your data on Restock is password-protected, and sensitive data (such as credit card information) is protected by SSL encryption when it is exchanged between your web browser and the SecurePay Payment Gateway. To further secure your credit card, we also don't keep details of the security code (or CCV number) that you need to input in order to complete an order using your credit card.

  • To protect any data you store on our servers, we regularly monitor our system for possible vulnerabilities and attacks, as well as carrying out penetration testing of our own on those systems to try to identify possible improvements. We also use a tier-one secured-access data center.


We will do our best to protect your personal data. Unfortunately, security cannot be guaranteed though. There are therefore a number of general things we would also recommend that you do. Please help keep your account safe by using a strong password that includes characters other than just letters. We will also encourage you not to use the same password across all or many of your online accounts. As emails, instant messaging, and similar means of communication are not encrypted, we also would recommend not communicating any confidential information through these means.

 

Terms & Conditions

1. Interpretation
In these terms of trade- The Customer? means the person (which expression includes any body corporate) specified above, or if no such person is specified, the person to whom these terms are provided by Restock.
Restock means the persons or entity trading as Restock, including any successors of those persons or entity. Goods? means any goods sold or provided to the Customer by Restock. Special order? means any order for goods placed by the Customer with Restock in circumstances where such goods are not normally stocked by Restock.

2. Terms to be contained in every agreement
These terms of trade shall apply to every provision of goods by Restock to the Customer. They constitute a full and complete statement of the agreement between Restock and the Customer and no modification or variation of any term of the agreement shall be binding unless it is made in writing and signed by Restock. The agreement shall not be modified or varied by the acknowledgement, receipt or acceptance by Restock of a purchase order form or other document containing Terms and Conditions put forward by the Customer. Nothing contained in these terms shall be read as excluding, restricting or modifying any conditions or warranties which are implied by legislation including, Schedule 2 of the Competition and Consumer Act 2010? or any other legislation and which cannot be lawfully excluded, restricted or modified by agreement.

3. Restock to provide goods to the customer
The Customer agrees that in return for Restock providing goods to the Customer from time to time it will pay Restock's fees and charges, such fees and charges (including GST) to be calculated based on Restock's schedule of charges applicable at the time of order, such schedule being available upon request.

4. Payment by customer for goods
a. Restock may, at it's discretion, require that payment for the goods be made prior to delivery of the goods to the Customer;
b. In the event that Restock does not require payment from the Customer in advance of the goods being delivered than payment shall be due on the 25th day of the month following the provision of the goods to the Customer;
c. Should any amount payable under this agreement not be paid when due then Restock shall be entitled to interest on all sums overdue, calculated from the date the amount became due, at a rate equal to the rate at that time applicable pursuant to the Penalty Rate Interest Act 1983 (Vic), or any equivalent superseding legislation. Such interest shall accrue and be calculated on a daily basis on the amount overdue until the date on which payment is received in full by Restock;
d. The Customer hereby agrees to indemnify and/ or reimburse Restock in relation to any costs incurred by Restock in attempting to recover amounts owed by the Customer to Restock pursuant to this agreement. 
e. In the event that some, or all, of the costs incurred by Restock are legal costs, those costs shall be reimbursed by the Customer to Restock on a solicitor/ client basis and shall be recoverable from the Customer regardless of whether legal proceedings were issued by Restock against the Customer; 
f. If the Customer is a company it shall, should Restock require, arrange for one of its directors or such other persons as may be specified by Restock, to complete the Directors Guarantee attached to this agreement and thereby guarantee the obligations of the Customer;
g. Payment shall be made by cash, bank cheque or otherwise by way of clear funds. Restock may at its sole discretion receive payment by way of credit card or cheque; and
h. Title to the goods does not pass to the Customer until payment in full is received by Restock from the Customer. If the Customer does not pay for any goods on the due date specified in this agreement, Restock is irrevocably authorised by the Customer to enter the Customer's premises (or any premises under the control of the Customer or as agent of the Customer if the goods are stored at such premises) and use reasonable force to take possession of the goods without liability for the tort or trespass, negligence or payment of any compensation to the Customer or anyone claiming through the Customer whatsoever.

5. Delivery of goods
Restock will endeavour to supply the goods in a timely manner however unless otherwise agreed in writing provides no guarantee as to the timing of delivery of the goods. In the absence of an express written guarantee as to the timing of delivery no liability whatsoever shall exist on Restock part to the Customer in relation to any delay or failure to deliver the goods, (other than in the case of failure to deliver the goods at all, refund of any purchase price which may have been paid). 

6. Personal Property and Security Act
a. In respect of this clause 6, the term the Customer? shall also means the grantor? as defined under the Personal Property Securities Act 2009.
b. The Customer acknowledges it will grant Restock a security interest (preferably, a Purchase Money Security Interest) in all present and after acquired Goods supplied by Restock and their proceeds to secure all moneys owing to Restock now and in the future in respect of the supply of Goods.
c. The Customer undertakes to provide any information that Restock may reasonably require to enable Restock to perfect and maintain the perfection of Restock's security interest (including by registration of a financing statement).
d. The Customer undertakes to immediately notify Restock in writing of any changes in the Customer's name and/or any other change in the Customer's details (including, but not limited to, changes in the Customer's address, facsimile number, trading name or business practice). The Customer will not have the right to transfer any Goods provided by Restock to any potential purchaser or purchaser of the Customer's business, unless the Goods are first paid for in full to Restock. 
e. The Customer waives (and provides an on-going waiver of) the Customer's right to receive a verification statement in respect of any financing statement and agree to the extent permitted by law that where Restock has rights in addition to, or existing separately from those in Chapter 4 of the PPSA, those rights will continue to apply and in particular, will not be limited by Part 4.3 in Chapter 4 and the rights of the Customer as debtor under Sections 130, 132, 135 and 137 shall not apply to these Terms of Trade.
f. The Customer waives the right to receive any notices dealing with the goods and default as far as the law allows.
g. The Customer agrees to waive any rights associated with Section 143 of the PPSA so long as sale of the Goods (collateral) by the Customer to a third party has not occurred.
h. The Customer will pay all costs, expenses and other charges incurred, expended or payable by Restock in relation to the filing of a financing statement or financing change statement in connection with these Terms of Trade. 
i. The Customer agrees that the Customer will not allow security interests to be created or registered over the goods in priority to the security interest(s) held by Restock.
j. The Customer agrees to allow Restock to register a security interest over the security interest that the Customer may have over third parties so far as the law allows.
k. The Customer agrees that in the event of external administration of the Customer, the Customer will disclose the quantity/volume of Restock's Goods which are in manufactured/commingled/mixed goods or otherwise which may be work in progress as at the date of appointment of the external administrator.
k.1 In respect of the PPSA, Goods means all goods Restock supply to the Customer from time to time, provided that (but solely for the purpose of the application of the PPSA) where the goods supplied are the Customer's inventory, then all references to Goods in these Terms of Trade shall in respect of those goods, be read as references to inventory for so long as they are held as inventory and 
k.2 where the goods supplied are not, or are no longer held as, the Customer's inventory, then all references to Goods in these Terms of Trade shall, in respect of those goods mean the goods described in any one or more of the relevant order form, packing slip or invoice (or its equivalent, whatever called) prepared by Restock and relating to those goods, on the basis that each such order form, packing slip or invoice )or its equivalent) is deemed to be assented to by the Customer, incorporated in, and form part of these Terms of Trade, and
k.3 unless the context requires otherwise, includes all proceeds of such Goods and any product or mass which the Goods subsequently become part of.
l. As far as the Personal Property Securities Act 2009 allows, Property and ownership in the Goods will not pass to the Customer but will remain in Restock until payment in full of the purchase price of the Goods and all other amounts owing is made to Restock by the Customer.
m. Any risk in the Goods will pass at the time of delivery and the Customer must insure the Goods.
n. In the event that the Customer defaults under these Terms of Trade, Restock may in accordance with clause 123 of the Personal Property Securities Act 2009 seize the Goods and in accordance with clause 125 of the Personal Property Securities Act 2009 retain or dispose of the Goods. Divisions 3 and 4 under Chapter 4 of the Personal Property Securities Act 2009, will provide the rights of Restock in respect of retaining or disposing the Goods. 
o. In so far as the Personal Property Securities Act 2009 allows, the Customer acknowledges that if it mixes the Goods with other products or items or that the Goods are no longer separately identifiable, the Customer and Company will be owners in common of the new product and thereafter each party will have a right to share in any proceeds of sale. The proceeds of sale will be divided between the Customer and Company in accordance with their own respective value of contributed product or ingredient.
p. The authority of the Customer to sell the Goods does not extend to the making of any warranties or conditions which exposes Restock to liability to another person (except as to the price, the terms of payment and like provisions) and the Customer must ensure that to the full extent permitted by law all conditions, warranties implied or imposed by law are excluded and where such a condition cannot be excluded that Restock's liability is limited to the full extent permitted by law.
q. In the event that the Customer is in default of payment for Goods, Restock has the right to appoint a receiver, manager, administrator under the Corporations Act 2001.
r. The conditions of this clause 6 apply notwithstanding any arrangement between the parties under which Restock grants the Customer credit.

7. Severability of provisions
Any provision or part of these terms which is deemed to be unenforceable shall be severable in whole or in part and shall not affect the remaining terms of the agreement or the portion of the particular term from which the part has been severed.

8. Exercise of rights
a. No failure or delay on the part of Restock in exercising any of its rights under these terms shall operate as a waiver of any of those rights;
b. No single or partial exercise of any of the rights of Restock under these terms shall preclude the exercise of any rights it may have; and
c. The rights of Restock under this agreement are cumulative and not exclusive of any other rights that Restock may have whether under Statute or by virtue of common law.

9. Governing law
The rights and obligations of Restock and the Customer under these general terms shall be governed in all respect by the Laws of the State of Victoria.

10. Competition and Consumer Act 2010
a. Where the Terms of Trade would otherwise be subject to the Competition and Consumer Act 2010, the Customer agrees that the Customer is acquiring the Goods for business purposes and that the Act does not apply to the supply of the Goods to the Customer.
b. If the Customer is a consumer as defined in section 4B of the Competition and Consumer Act 2010, and the Customer has not contracted out of the Act under clause 10(a) of these Terms of Trade, nothing in these Terms of Trade will limit any rights the Customer may have under this Act.

11. Privacy Act 1988
a. The Customer agrees that this information is being collected in accordance with the Privacy Act 1988 and that the Customer has rights of access to and correction of personal information held by Restock. The Customer agrees and authorises Restock to obtain or divulge any information about the Customer from or to any third party in the course of our business activities including credit assessment, debt collection and direct marketing activities.
b. The Customer and the Customer's guarantor/s authorise Restock to collect and hold personal information from any source Restock considers appropriate for the purposes of considering your credit worthiness, marketing activities, debt collection purposes and any other purpose related to Restock providing goods to the Customer. The Customer further authorise Restock to disclose personal information held by Restock to any third party for the purposes set out above. The Customer understands that the Customer has a right of access and may request correction of personal information held by Restock about the Customer.

12. Cancellation
a. In the case of special orders those orders may not be cancelled by the customer and the customer shall be compelled to take delivery of the goods and make payment of the purchase price in accordance with the terms of this agreement; and
b. In the event of cancellation of orders other than special orders the Customer shall be liable to pay to Restock a restocking fee such amount being the equivalent of 20% of the value of the order.